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Service Collaboration & Support Specialist

M.M.Fowler, Inc

Position: Service Collaboration & Support Specialist

M.M.Fowler, Inc. D/B/A Family Fare Convenience Stores

Responsibilities:

This is a full-time position which performs administrative and office support activities primarily for Family Fare convenience store operations. The incumbent reports directly to the Controller but interacts with a wide range of management, staff, and store personnel.
  1. Performs administrative and office support activities for Family Fare convenience store operations.
  2. Extensive software skills are required with proficiency in Microsoft Office applications, specifically Excel, Word, and Outlook.
  3. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
  4. Audits daily sales reports and performs account reconciliation.
  5. Prioritizes and batches material for data entry.
  6. Performs data entry; inputs information from a variety of data sources into a computer database.
  7. Analyzes data and reports discrepancies.
  8. Uses research skills as well as internet research abilities to trouble shoot customer problems.
  9. Excellent communication abilities are essential.
  10. Displays professional appearance and demeanor in a corporate environment.
  11. Receives and places telephone calls and communicates via email.
  12. Performs general office duties including mailing, faxing, filing, and other duties as assigned.

Requirements:

Minimum high school diploma or equivalent. Proficient in Microsoft Office applications; specifically Excel.

Successful candidates will have the utmost integrity, a strong work ethic, and a positive attitude and outlook. They will be goal-oriented with good time management and organizational skills, be customer-service oriented, able to work independently while being part of a team, be detail-oriented, will value diversity, and have excellent communication skills. They will have good self-control, be able to handle stress, and be professional in everything they do.

To apply for this position, please complete the forms below and email them along with your resume to info@familyfarecstores.com.

Application
Employment Questionnaire